Shipping policy

All orders are processed and Shipped within 24 - 48 hours using Purolator, Canada Post, FedEx, or UPS depending on your location and the fastest available service.

Typical delivery time frame is between 2 - 7 business days across Canada.

All orders include tracking so you can monitor your Shipment every step of the way! Packages may occasionally face delays beyond our control, such as severe weather or carrier transit delays.

Lost, stolen, and misdelivered packages:

If carrier tracking confirms your package was "delivered" to the Shipping address on your order, supported by "delivery confirmation" such as a photo, GPS scan, or signature, AZ Electronics is not responsible for packages lost, stolen, or misplaced after delivery, and such cases must be taken to the carrier directly.  If tracking stops updating or your package does not arrive, contact us at info@azelectronics.ca and we will initiate a trace investigation through the carrier (Purolator, Canada post, FedEx, or UPS); no refund or replacement will be issued while a trace is active, and a refund or replacement is only authorized once the carrier declares the package permanently lost.  If the carrier closes the trace as delivered to the correct address, the order is considered fulfilled.  AZ Electronics is not liable for packages sent to an incorrect address entered at checkout.  Please verify your Shipping address before placing your order.

High value orders ($1000 CAD and above):

For customer security and fraud protection, orders valued at $1000 or greater require signature upon delivery or may be held at the nearest official carrier depot (Purolator, UPS, or Canada Post) for secure pickup.  A government-issued photo ID matching the order billing details is required upon collection.

Questions about our Shipping policy should be sent to us at:

Email: info@azelectronics.ca.

Address: AZ Electronics, 1750 Steeles Ave W, Concord, Vaughan ON L4K 2L7, Canada