Refund policy

Returns:

You have 30 days from the delivery date to Return an item.  To be eligible, the item must be unused, in new condition, and in its original packaging, including all accessories, manuals, and materials.  Items Returned after 30 days cannot be refunded or exchanged.

How to start a Return:

All Returns must be authorized in advance.  Email info@azelectronics.ca to request a return merchandise authorization (RMA) before sending anything back.  Write your RMA number clearly on the outside of the package and include the RMA paperwork inside the box.  Returns that arrive without prior authorization or missing paperwork may be refused.

Inspection and condition:

Every Return is inspected before a refund is issued.  We reserve the right to refuse a Return or reduce the refund for any legitimate reason, including items that arrive damaged, show signs of use or installation, are missing parts or packaging, or have altered or removed serial numbers.  Opened items are subject to a restocking fee of up to 25%.

Final sale items:

The following cannot be Returned or exchanged: sale, clearance, and promotional items; special order items; gift cards; downloaded software; and any product that has been installed, such as car audio components that have been mounted or wired.  These items are final sale.

Defective items:

If your item arrives defective, contact us within 30 days of delivery and we will exchange it for the same item.  After 30 days, defective items are covered by the manufacturer's warranty.

Shipping damage claims:

Any claim of shipping damage must be made within 5 business days of delivery.  Please keep all original packaging and send us photos of the damage so we can file the carrier claim.

Cancellations:

You may cancel your order by emailing info@azelectronics.ca before it ships.  Once an order has been shipped, it cannot be cancelled.  Please use the Return process above instead.

Refunds:

Once we receive and inspect your Return, we will email you to confirm receipt and tell you whether your refund is approved or rejected.  Approved refunds are processed within 5 business days and issued to your original method of payment.

Exchanges:

We exchange items only if they are defective or damaged.  Email info@azelectronics.ca for an RMA before sending the item back.

Return shipping:

You are responsible for Return shipping costs.  Shipping costs are non refundable and will be deducted from your refund where applicable.  We recommend a trackable, insured shipping service, especially for items over $75.  We are not responsible for Returns lost in transit.

Fraud prevention:

We ship within Canada only, to the verified address on your order.  We do not ship to freight forwarders and cannot redirect shipments once they leave our facility.  All shipments require a signature upon delivery.  Orders that fail our verification checks may be cancelled and refunded to the original payment method.  Refused or undeliverable shipments will be Returned at your expense, in addition to the original non refundable shipping fee.

Warranty:

AZ Electronics is an authorized retailer for each of the brands available on our website.  Your purchase is covered by the manufacturer's warranty in Canada.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the Return.  If it was not marked as a gift, the refund will go to the original purchaser.

Questions about this policy:

Email: info@azelectronics.ca

Address: AZ Electronics, 1750 Steeles Ave W, Concord, ON L4K 2L7, Canada, unit #14